Boost Customer Satisfaction with Ecommerce Packaging

Boost Customer Satisfaction with Ecommerce Packaging

Of all the European nations, the UK’s population is the most likely to buy online. The result has been an astronomical rise in ecommerce. These days every retailer needs to seriously consider having an online store in order to keep pace with consumer demands.

The online retailer’s aim is to encourage website visitors, allow them to easily find what they are looking for (ideally with some added extras), to place an order and pay.

The online shopper is looking for a convenient means of shopping, to quickly deliver exactly what they were looking for to their door (or a local store). If it takes longer than expected for their order to arrive, or if the quality of the goods doesn’t meet expectations, the reputation of the company is blighted.

To ensure a positive customer experience, it is important that any online store not only invests in a great website, but also in suitable ecommerce packaging and a reliable delivery service.

Delivery Boxes for Ecommerce

When it comes to ecommerce packaging, a common complaint is that small items arrive in a large delivery box, full of filling materials. This looks unnecessary and leaves the customer to deal with a bulk of waste.

Another issue is that poor ecommerce packaging causes items to be regularly damaged in transit. This leaves customers dissatisfied and the company with a high volume of returns and complaints to process.

An online retailer may believe that a standard delivery box for all orders is the cheapest option, but this isn’t often the case. Factor in the cost of filling materials, the number of returns and the reputation of the company and it’s easy to see the value of investing in fit for purpose packaging.

By understanding your product range, Aylesbury Box Company can manufacture and supply suitable delivery boxes that protect your products and brand reputation. For a minimal additional cost, we can also print your ecommerce packaging to provide you with branded boxes.

We supply small postal boxes that are designed to fit through the letterbox and robust boxes for large or heavy products. We even offer insulated packaging for consumables, or non-static packaging for electronic devices. Just contact us and we will find the best solution at a cost effective price.