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two men sorting deliveries and ecommerce returns

The Season of E-commerce Returns

As an online retailer, you’ll know that the follow-up to any peak purchasing period is a season of e-commerce returns. There are many reasons why your customers reject their purchases and ask you to refund them. From unwanted gifts to excessive sales spend, it can...

hands repacking box to return items

The Cost of Ecommerce Returns

Online shoppers are in the habit of buying, trying and returning fashion purchases. So much so, that an offer of ‘free returns’ is almost expected. However, there are financial and environmental costs to ecommerce returns, so brands are seeking new solutions. Purchase in-store and there is...