Being quick to respond to online demand has saved many businesses over the last year. Investment in digital technologies has helped to satisfy customer needs, whilst retaining social distancing. The interaction that customers have with your brand is increasingly likely to be through your website...
Lockdown could have resulted in the permanent closure of shops, restaurants, gyms and many other businesses. Even with Government support, paying to retain premises, employees and stock without generating an income is crippling. However, many businesses adapted. They explored new ways of serving customers and...
By law, every e-commerce customer has the right to return goods and receive a refund within 14 days. The option of ‘free returns’ is also a factor that influences purchasing decisions, so many online shops offer this service. These processes protect the consumer but have...
Over the past 12 months, Aylesbury Box Company has manufactured record volumes of e-commerce packaging. With physical shops closed, retailers had to adapt and embrace online shopping. In diversifying, they establish websites, order fulfilment, packaging design and e-commerce policies at speed. In the Prime Minister’s roadmap...
Many companies have embraced new ways of working during lockdown. E-commerce has provided an opportunity to maintain sales when shops are forced to close. It is relatively quick and low-cost to set up an online shop. This statement is evidenced by the fact that between...
“Necessity is the mother of invention” – Plato Dire situations and uncertainty are often the sparks for exploring new opportunities. This is seen in the current emergence of thousands of new e-commerce businesses. Months of furlough, job losses and business closures are igniting entrepreneurial spirits. If you...
Every retailer needs to maximise sales in the countdown to Christmas. Getting your products, packaging, workspace and processes in order now will minimise ‘Out of Stock’, late deliveries and missed opportunities. The events of 2020 have driven demand for e-commerce. Even those who favoured physical stores...
If you are about to launch an online business, there is so much to consider. Insight from others can be invaluable, so let us share some points that have been raised in discussions with other online retailers. We hope they help you to make informed...
The countdown to Christmas offers an annual peak in sales, so retailers start preparations in the spring. We deal with enquiries for Christmas gift packaging throughout the year, but even we were surprised to hear that the John Lewis online Christmas shop has gone live...
Supporting local businesses is exactly what is needed to reboot the economy. When purchasing goods and services from the independent companies on your doorstep, you will get the best customer service, local recommendations and advice. You may know about those small, local shops for groceries and...